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This Privacy Policy describes how MedicsTutor collects, uses, stores, and discloses your information in connection with your access to and use of our medical tutoring services provided through our website hosted on the Wix platform. 

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We are committed to protecting your privacy and handling your personal data in a transparent and lawful manner, in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and other relevant international regulations for users outside the UK.

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MedicsTutor is the data controller responsible for your personal data for the purposes of UK data protection law.

Last Updated July 2025

1. Information We Collect

We collect various types of information from and about users of our Service, primarily to facilitate our medical tutoring services.

  • Information You Provide to Us Directly:

    • Contact & Account Information: Your full name, email address, phone number, date of birth, and any username/password you create for your account. This is collected when you register, fill out application forms, or communicate with us via email.

    • Professional & Qualification Data: Details of your medical qualifications, professional background information voluntarily provided for educational context only, and any other professional background information you provide (e.g., for verifying eligibility for our services or tailoring content).

    • Financial & Payment Information: Billing address, payment card details (processed by third-party payment processors – we do not store full payment card numbers on our servers), and other financial data related to your transactions with us.

    • Communication Data: Records of your correspondence with us, including emails and messages sent through the Service.

    • Tutoring Session Data: We collect data relating to the scheduling, attendance, and duration of tutoring sessions for service delivery, quality assurance, and billing purposes. Live tutoring sessions may be recorded using Zoom’s built-in recording features. Recordings are made available only to users who were registered participants in the relevant session and are provided solely for personal educational use. Recordings are not shared with third parties and are not used for marketing purposes.

 

  • Information Collected Automatically (via Wix and Cookies):

    • Our website is hosted on the Wix.com studio platform. Wix.com collects certain data automatically to operate, secure, and improve its services, which in turn benefits our Service.

    • Usage Data: Information about how you interact with our website, such as your IP address, browser type, operating system, pages viewed, time spent on pages, referral source, and clickstream data. This is primarily collected via Wix's inbuilt analytics tools.

    • Device Information: Information about the device you use to access our Service, including device model, unique device identifiers, and mobile network information.

    • Cookies and Tracking Technologies: We, and Wix, use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Service and hold certain information.

      • Cookies: Small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Non-essential cookies, including analytics and performance cookies, will only be placed on your device where you have provided consent through our cookie consent mechanism.

  • Purpose of Cookies: Essential for the functioning of the website (e.g., managing user sessions, login), for analytics (understanding website traffic and user behavior via Wix analytics), and for remembering user preferences.

  • Wix's Collection: Be aware that Wix's platform itself uses various cookies for its own operational purposes. For detailed information on Wix's data collection and cookie practices, please refer to the Wix Privacy Policy.

  • Information from Third Parties (via Wix Platform):

    • As you use our Service, some data may be accessed or shared through the broader Wix platform with their integrated third-party services (e.g., payment processors, CRM tools, etc.). This is generally to support the functionality of the Wix platform and, by extension, our Service. We do not directly seek or purchase third-party data about you.

2. How We Use Your Information

We use the information we collect for the following specific purposes:

  • To Provide and Manage Our Service:

    • To create and manage your user account.

    • To process your application and verify your medical qualifications to ensure appropriate service provision.

    • To schedule and facilitate online tutoring sessions via Zoom or other agreed-upon platforms.

    • To process payments for our services.

    • To provide customer support and respond to your inquiries.

    • To record tutoring sessions and provide participants with access to session recordings for educational purposes, where recording forms part of the service.

  • To Personalize Your Experience:

    • To tailor educational content and resources to your specific needs and qualifications.

    • To recommend relevant tutoring services or materials.

  • For Communication:

    • To send you service-related communications (e.g., session confirmations, reminders, technical updates, security alerts).

    • To inform you of upcoming offers, new services, or relevant educational content (marketing communications), but only where you have explicitly consented to receive such communications.

  • For Analytics and Service Improvement:

    • To monitor and analyze trends, usage, and activities in connection with our Service using Wix's inbuilt analytics. This helps us understand how our Service is used, identify areas for improvement, and optimize our offerings.

  • For Security and Compliance:

    • To detect, prevent, and address technical issues, fraud, or other illegal activities.

    • To comply with applicable laws, regulations, and legal processes (e.g., tax, professional body requirements).

3. Legal Basis for Processing (for UK/EU Users)

For users in the UK and European Economic Area (EEA), we process your personal data based on the following legal grounds under the UK GDPR:

  • Performance of a Contract: We process your personal data when it is necessary for the performance of a contract with you or to take steps at your request before entering into such a contract (e.g., to provide tutoring services you've signed up for, to manage your account and payments).

This includes the processing of session attendance data and recorded tutoring sessions where recording is a stated part of the service provided.

  • Legitimate Interests: We may process your data where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. This includes for purposes such as improving our Service, ensuring security, and for internal analytical purposes.

Our legitimate interests include maintaining teaching quality, ensuring consistency of delivery, and providing users with access to learning materials following live sessions.

  • Compliance with a Legal Obligation: We may process your personal data where it is necessary for compliance with a legal or regulatory obligation to which we are subject (e.g., tax laws, professional body requirements, fraud prevention).

  • Consent: Where required by law, we will obtain your explicit consent to process your personal data for specific purposes, such as sending you marketing communications or for certain types of cookies. You have the right to withdraw your consent at any time.

4. How We Share Your Information

We may share your information with the following categories of third parties:

  • Service Providers: We engage third-party companies and individuals to perform services on our behalf and to assist us in operating our Service. These include:

    • Wix.com: As our website hosting and platform provider. Your data is stored through Wix.com's data storage, databases, and the general Wix.com applications. Wix stores your data on secure servers behind a firewall.

    • Payment Processors: Such as [mention specific names if you use them, e.g., Stripe, PayPal], who securely handle your payment transactions. We do not store your full credit card details.

    • Zoom: For facilitating online tutoring sessions. Zoom processes personal data in accordance with its own privacy policy and may act as a data processor or independent controller depending on the nature of the processing.

    • Analytics Providers: Such as Wix's inbuilt analytics tools, which help us understand user behavior on our website.

    • Email Communication Services: For sending service-related or marketing emails (if consented).

    • These service providers have access to your personal information only to perform these tasks on our behalf and are contractually obligated not to disclose or use it for any other purpose.

  • Professional Tutors: Your name and specific medical qualifications (if relevant for the tutoring context) will be shared with the qualified doctors providing your tutoring to enable them to deliver effective and appropriate education.

Tutors are provided only with the personal information necessary to deliver the tutoring service effectively and are contractually required to process such data confidentially.

  • Business Transfers: In the event of a merger, acquisition, financing, due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction as permitted by law and/or contract.

  • With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation (e.g., a court order or subpoena), (ii) protect and defend our rights or property, (iii) prevent or investigate possible wrongdoing in connection with the Service, (iv) protect the personal safety of users of the Service or the public, or (v) detect, prevent, or otherwise address fraud, security, or technical issues.

Wix Platform's Broader Sharing: Be aware that Wix, as a platform provider, may have its own policies for sharing aggregated or anonymized data for platform improvement and other purposes as outlined in their own privacy policy.

5. Data Security

We have implemented reasonable technical and organizational measures designed to secure your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. These measures include [e.g., data encryption, access controls, secure servers]. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security. Access to session recordings is restricted to authorised users and protected by account-based access controls.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically means retaining data for the duration of your active engagement with our Service and for a reasonable period thereafter to comply with legal obligations (e.g., financial records, professional regulatory requirements for a certain period). To determine the appropriate retention period, we consider the nature and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and applicable legal requirements. Tutoring session recordings are retained only for as long as necessary to fulfill their educational purpose and are periodically reviewed and deleted when no longer required.

7. International Data Transfers

Our users will initially be located in the UK, but we anticipate expanding to other regions like India, Pakistan, or Nigeria for exams like PLAB.

  • Your personal data may be transferred to, and processed in, countries outside of the UK and/or European Economic Area (EEA), including where our service providers (like Wix) operate their servers or have their offices.

  • When we transfer your data outside the UK/EEA, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with this Privacy Policy and applicable data protection laws. This may include:

    • Transferring data to countries deemed to provide an adequate level of protection by the UK Government or European Commission.

    • Using standard contractual clauses (SCCs) approved by the UK Information Commissioner's Office (ICO) or the European Commission, which provide contractual obligations for data protection.

    • Relying on specific derogations where applicable and appropriate.

    • This may include transfers to countries such as the United States where service providers such as Wix or Zoom operate, subject to appropriate safeguards.

8. Your Data Protection Rights

Depending on your location, particularly for users in the UK and EEA, you have certain rights regarding your personal data under the UK GDPR. These include:

  • The right to access: Request copies of your personal data we hold.

  • The right to rectification: Request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  • The right to erasure (Right to be Forgotten): Request that we erase your personal data under certain conditions (e.g., if it's no longer necessary for the purposes for which it was collected).

  • The right to restrict processing: Request that we restrict the processing of your personal data under certain conditions (e.g., while we verify its accuracy).

  • The right to object to processing: Object to our processing of your personal data under certain conditions, particularly where we are processing based on legitimate interests or for direct marketing.

  • The right to data portability: Request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions, where processing is based on consent or contract.

  • The right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

To exercise any of these rights, please contact us at contact@medicstutor.co.uk. We may need to verify your identity before responding to such requests. You will not have to pay a fee to exercise any of these rights. We will respond to all legitimate requests within one month.

9. Children's Privacy

Our Service is intended for individuals aged 18 or over preparing for medical examinations and is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us & Complaints

If you have any questions about this Privacy Policy, your data, or if you wish to exercise any of your rights, please contact us:

If you are a UK resident and are not satisfied with our response to your complaint, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues (www.ico.org.uk).

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